About Us

History

After years of using black car services as a client, Brad & John were frustrated with the lack of reliability, cumbersome business practices, and habits of black car services to nickel-and-dime their clients. After two years researching the livery industry to collect information and feedback from corporate executives and general consumers, Brad & John began building a robust black car service tailored to corporate executives.

Austin Private Car Service Corporation (APCS) was formally incorporated on June 18, 2015 with the State of Texas.

APCS operates differently than most services. APCS does not use contract drivers or vehicles. All drivers are employees of the corporation and all vehicles are owned by the corporation. Therefore, APCS controls every aspect of the service quality provided.

We created a black car service that integrates all the great things executives love about black car services and eliminates much of the frustrating issues.

Advantages & Disadvantages

In every business model, there are advantages and disadvantages. The business model of almost all car services is to take in as much business as they can and then "farm-out" the business they cannot handle to other services and contractors. That is why you may experience a rattle-box of a vehicle with a questionable driver showing up from some other struggling service that represents themselves as the service you ordered.

We don't operate with such a model. Rather, we handle 100% our business in-house with our own vehicles and our own employees.

The advantage to our business model is that you will never be passed on to another service. Therefore, you know exactly the quality of vehicle and driver will be handling your transportation. When you order a Lincoln Navigator, that is exactly what shows up ... a brand new Lincoln Navigator. No rattle-box vehicles with questionable drivers here! Our drivers are employees, not contractors, so you will never experience a driver that is not fully vested in providing you world-class service. You will never experience a driver who is trying to sell you something else when you are captive in their contracted vehicle.

But there are disadvantages to our business model as well. When our schedule is full, we do not accept additional business. This is usually not an issue for clients that book well in advance. However, we are sometimes unable to accept last-minute requests simply because our schedule is already full.

We are a locally owned and operated business. We take pride in providing a level of service that is unmatched in Austin. For that matter, we have been told by many frequent users of car services worldwide, that we are the best service they have ever experienced anywhere. 

Social Conscience & Safety

Part of the values of Austin Private Car Service is a concentrated social conscience. We treat everyone as equals with regards to age, ethnicity, gender identity, national origin, race, and sexual orientation. We not only respect differences, we affirm them and see them as a strength for our company.

We keep our vehicles well maintained. Maintenance is preformed primarily by the manufacturer of the vehicle. We replace tires before they reach the minimum tread depth because doing so not only increases the ride comfort, but also increases safety. We also do not spin-balance our tires. Rather, we road-force balance tires which is a more costly balancing technique, however it provides vibration-free ride experience. Whether we are transporting your child or your corporate executive, you can be sure that our safety programs are designed with your best interest in mind. More information about these programs can be found on our FAQ page.

To us, our service is not just a way to earn a living. It's more than that to us. We have a unceasing desire to offer an efficient, safe and reliable service.

Culture of Professionalism

Our goal is to create a company that respects our drivers as partners in creating a world-class experience for our clients. To us, creating a culture of professionalism only makes sense. A driver satisfied with his or her job is also more likely to provide a world-class experience for our clients.

Beyond that, we believe that all humans deserve to have the dignity of earning a decent living and providing for their families. So, we continue to develop a company that is vibrant and inclusive. Our compensation package for drivers reflects our values. In addition to a decent living wage, we offer benefits including medical insurance, life insurance, 401k with corporate matching, and much much more. Why? Frankly, because it's just the right thing to do.

We invite you to try us today. Once you do, we're quite sure that you will never want to use other services again!