Transportation Descriptions

Transportation Service Descriptions
Black Car, SUV & Limo

Do you need help to determine what type of transportation to book?

The following service descriptions explain the basic advantages and disadvantages of various ride types and can help you select the type of booking that best fits your needs. Should you have any additional questions, we invite you to contact us.

HOURLY RENTAL:
This type of rental generally offers the most flexibility. When you select an hourly rental, you are renting a vehicle and a chauffeur for a specific allotted time. The rate is based on an hourly rate charged on a per-hour basis, pro-rated in 15 minute increments. Hourly rentals require at least a 2-hour minimum rental. Your rental starts and ends at the times you specify when you reserve your rental. During your rental, if you determine that you need more time, rentals may be extended only if the car is available and not reserved by another client. Therefore, make sure that you reserve your vehicle for the time that you will need it. During your rental, you are able to direct your chauffeur to take you wherever you choose, as long as the vehicle stays within our service area (general Austin/Central Texas area). If you need to travel outside our standard service area, higher rates may apply. This type of rental is advantageous to those who have multiple destinations or those who simply want a vehicle available at their convenience for a specific period of time.

POINT TO POINT SERVICE:
When you select a point-to-point rental, you are renting a vehicle and chauffeur to take you from one specific point to another. Your rental starts at the time you specify and ends when our chauffeur drops you off at your destination. Our reservation system determines the rate based on the number of miles from your pickup address to your destination. For a additional charge you can add an additional stop provided it is along the route and the stop takes 10 minutes or less. This type of booking may have some limitations. For example, you have a 15 minute window of time from your scheduled pick-up time to begin your ride. If you do not begin your ride within 15 minutes, we will begin charging 'wait time' at the hourly rental rate of the vehicle; prorated in 15 minute increments. This type of rental is advantageous to those who simply need to be taken from one point to another and know exactly when they need to be picked up.

AIRPORT PICK-UP:
When you select an airport pick-up, you are reserving a vehicle and chauffeur to pick you up at Austin Bergstrom International Airport and bring you to your destination. Our reservation system determines the rate based on the miles from the airport to your destination. We track your incoming flight and automatically adjust your pickup time. Whether your plane is early or late, our driver will be waiting for you inside the airport terminal upon your arrival. If you entered your mobile phone number when completing your reservation request, you will receive a text from our driver immediately when your plane lands in Austin. The text will let you know the driver's name and exactly where to meet inside the terminal (usually close to a passenger exit). If we do not have your mobile number, our driver will meet you at the bottom of the escalators in baggage claim. In either case, our driver will be holding an electronic pad clearly displaying your last name.

AIRPORT DROP-OFF:
When you select an airport drop-off, you are reserving a vehicle and chauffeur to pick you up at a specific time and location and drop you off at the airport you specify when you make your reservation. We can drop off at Austin Bergstrom International Airport or airports in San Antonio, Dallas and Houston. For drop-offs at Austin Bergstrom International Airport, our reservation system determines the rate based on the miles from your pickup location to the airport. For drop-off rates for San Antonio, Dallas and Houston airports, please see our Airport Transfers page.

Other limitations may apply. All rentals are subject to our Policies, Terms & Conditions. For additional information, we encourage you to visit our Frequently Asked Questions page. 
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