Training Module #1

Chauffeur Name:

Chauffeur Corporate Email:

What is the motto of the Ritz-Carlton hotel?

We are ladies and gentlemen serving ladies and gentlemen.

Luxury without limits, service without compromise.

Your comfort is our command.

Hospitality redefined for the modern traveler.

What causes 90% of problems in the limousine industry?

Lack of preparation

Traffic and road closures

Difficult clients

Vehicle maintenance issues

What is the basic demeanor of a chauffeur?

Calm and professional at all times.

Friendly and talkative to keep guests entertained.

Strict and focused on following company rules.

Confident and assertive to maintain control of the vehicle.

What does Mr. Jones expect to be waiting for him in the back seat?

Wall Street Journal and a Starbucks coffee.

New York Times and a bottle of Fiji water

iPad and noise-canceling headphones

Fresh mint gum and a handwritten itinerary

A chauffeur should probe the client for personal information to build the client profile.

True

False

A chauffeur should sit in the driver's seat of a limousine when waiting for a client.

True

False

A chauffeur should walk around the back of the vehicle

True

False

A chauffeur should stand in the correct position when waiting for a client. The video provides the correct position for a stretch limo and a sedan. Based on this information, where is the correct position for an SUV?

How has GPS changed the role of a chauffeur?

Training Module #1

Questionnaire

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Training Module #1

Questionnaire﻿

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Questionnaire