Frequently Asked Questions

To help determine what type of service to book, see our Service Descriptions.

The easiest and fastest way to get quotes or book basic ride requests is to utilize our automated online quote & booking system. For more complex requests, please call our office at 512/765.4410. Not sure what type of ride to book? See our Service Descriptions  for more information.

Yes, we track flights. On an outbound flight, if your flight is delayed for 30 minutes or more, you will receive a text or call asking if you would like to delay your pick-up to the airport if you have provided your flight information. On incoming flights, flight information is required so that we can adjust your scheduled pick-up time accordingly. Whether your flight is early or late, our driver will be ready to serve your transportation needs. When completing your reservation, please enter your flight details so we can provide this value-added service. If your flight is cancelled and you provided flight details in your reservation, we will automatically cancel your reservation at no charge and we will contact you to see if you would like to reschedule. For additional information, see our Policies, Terms & Conditions.

We meet all passengers inside the terminal. If you provided your mobile number when completing your reservation request, you will receive a text from our driver when your plane lands. Our driver will meet you at the bottom of the escalator in baggage claim. Our driver will be holding an electronic pad displaying your last name. Our driver will assist with any luggage to our vehicle that will be parked just outside the doors.

Our drivers are happy to assist with your luggage. At the airport, we will handle your luggage from the terminal to the car, which will be parked in the VIP parking area just outside the terminal. If we are picking up or dropping off at a business or home, our driver can assist with your luggage as long as the driver remains within sight of the vehicle.

When you create an account for the first time by making a reservation online or by calling our office, your credit card information will be collected and stored in your account. Your credit card will automatically be charged when you are within the cancellation period of your reservation (24 hours to 30 days before transportation). You will receive a receipt by email after the transportation is concluded. Your credit card information is automatically stored in your account for the convenience of future use. Our entire website is SSL encrypted, ensuring safe exchange of information.

Our online reservation system requires a 16-hour advanced booking. If you have an immediate need for transportation, call our office directly at 512/765.4410. Our daily schedule is usually quite full, so we may not be able to accommodate last minute reservations. Booking well in advance gives you peace of mind that your transportation needs are taken care of, giving one less thing for you to worry about. If you booked days or weeks in advance, our reservation system will automatically send out a transportation reminder 16 hours prior your scheduled pickup time.

Although we can provide transportation to most anywhere in Texas, our standard Austin metro service area includes Austin, Bastrop, Bee Cave, Buda, Cedar Park, Driftwood, Dripping Springs, Georgetown, Hutto, Kyle, Lago Vista, Lakeway, Leander, Manor, Pflugerville, Round Rock, Taylor, Spicewood, and West Lake Hills. Is your area not listed? No worries, just contact us! Do you need transportation from Austin to Houston, Austin to Dallas, Austin to San Antonio or other cities in Texas? No problem! Whatever your transportation needs in Texas, we will ensure our service is professional, safe and efficient.

We operate 24 hours a day, 7-days a week. For active runs, dispatch is available 24 hours a day. For new bookings, sales is available by phone from 7am to 6pm cst. New bookings can be made online 24 hours a day for any transportation order 16 hours or more in advance of pickup.

We would be happy to set-up a special corporate account for you in our reservations system that enables you to manage your corporate travel online. Our reservations portal works as a travel management system enabling you to handle multiple passengers, trips and payments options. Travel can be billed to a corporate account, to individual traveler's credit cards, or any combination you need.

We are not the least nor most expensive car service in Austin. If you are simply looking for the best rate, we are confident that you can find lower rates at some other car services. Forgive the frankness, but there are struggling car services in Austin that will dispatch a rattle-box of a vehicle with a driver that looks and smells like Sasquatch ... and probably has been doing split shifts with little sleep in between. That is simply not how we do business. We provide professional, safe and reliable service in late-model well maintained vehicles driven by well-dressed, well-groomed professional chauffeur drivers. We think comfort, professionalism, and safety are worth a few extra dollars. We do very little paid marketing advertising to gain new clients. Most all new business is from word-of-mouth referrals and organically generated through our website. Our schedule is usually quite full. As such, we do not negotiate rates. That said, we do offer promo codes to high volume accounts.

Texas state law does not require car seats for children being transported in for-hire vehicles. We do not offer infant or booster seats. We understand that you may want to install your own seat for your child's safety. You are welcome to install your own seat as long as it does not damage leather seats. Because of insurance liability, our drivers are unable to install your child seat in our vehicles. Service to families with children deemed unruly or destructive of our vehicles will be discontinued with no refund.

Your driver will determine the fastest route available and will take it whether it includes tolls or not. The cost for any tolls are absorbed as a cost to the company and will not be added to your rate. We also consider which route is most safe to traverse. Routes that are currently under construction may be avoided. If you have a preferred route, you may convey it to the driver and the driver will make every effort to accommodate your request if time allows.   

The short answer is: No. However, we’d like to explain why:

For questions and answers about Winery, Microbrewery & Distillery transportation, see our Winery, Microbrewery & Distillery Tours transportation page.

For questions and answers about Wedding Getaway service, see our Wedding Getaway Transportation page.

To answer to this question, we defer to our emeritus Canine Advisor, Ace. Ace barked that all well-behaved animals are welcome in Austin Private Car Service vehicles, except squirrels. However, our in-house Advisor on Fashion, Lucy, reminds everyone that all policies on cleaning fees, etc. apply to animals as well as humans ... so, good form and manners are appreciated! Although both Ace and Lucy hesitate to include felines on the list of approved animals, we keep reminding them to be inclusive. We don't mean to air their dirty laundry here, but they have been sent to remedial training on several occasions! Please bear with us ... it's a work in progress.

The short answer is: Yes, however we advise you to continue reading: Our vehicles are NOT party buses. We operate a professional service that transports valued clients that do not want a vehicle that smells like a party bus. Therefore, if you drink alcohol, do so responsibly. Our clean-up fee for spilled alcohol in our vehicles starts at $250. Regurgitation clean-up starts at a $500. In addition, there may be additional damage fees. You DO NOT want to pay our clean-up fees. Excessively inebriated passengers as determined by our driver and/or office will result in immediate termination of service and you will be charged the full confirmed rate plus any accumulated expenses. It is your responsibility to monitor your fellow passengers. Fair warning. 

Integrity. Reliability. Experience. Modern convenience. We are not just in the business of providing transportation ... rather, we are in the business of creating a safe, worry-free experience that is easy and effortless. We focus on removing the uncertainty of wondering whether your driver will show up or trying to find your driver at the airport. We communicate in a way that is non-intrusive, yet informative. We do not add fees to our standard rates such as "booking fees" and "fuel surcharge fees". Even tolls, airport fees, and driver gratuity are included in our rates ... so there are no hidden surprises. We employ technology that creates efficiency and an ease of doing business with us. We understand that the car service you choose is a direct reflection on you, your business, and your lifestyle. We are an owner-operated company, so providing exemplary service is personal to us, not just marketing hype. We get it done efficiently ... on time ... and reliably. For further information, spending five minutes to read this article of ours may be time very well spent!

Absolutely! See our recommendations of the latest fine dining, speakeasys, and cocktail lounge hot spots on our exclusive curated list specifically for our valued clients. The list is consistently updated to reflect the old, classic Austin restaurant experiences as well as the latest fine dining experiences from the hottest Austin chefs.

Absolutely not! Before you rent a stretch limousine in Austin, you may want to read the following: Re-manufactured stretch limousines are made by 3rd party companies that literally cut an existing vehicle in half and weld several feet of addition to the vehicle which significantly increases the vehicle's weight.

This is a popular question! Many people assume that ride-share negatively effects our business but the truth is quite the opposite. We've noticed that ride-share services have brought an abundance of new consumers into the market that had not previously used car services. For us, that has been a good thing. How?

We provide service outside of Texas on a limited basis, but transportation MUST originate in the State of Texas. We will not pick-up outside of the State of Texas.

Yes. Part of the social conscience of our company is understanding that some female travelers may feel that they have different risks and concerns associated with traveling solo. During our years in the corporate world, we listened to the concerns expressed by our female colleagues about traveling alone and subsequently designed our car service to help alleviate these concerns as well as help mitigate risks.

We do not have any vehicles with wheelchair ramps or chair lifts. That said, if you can self-access our vehicle, we will make every reasonable accommodation necessary to ensure your safety and comfort.

We could write a book responding to this particular question! Safety is an integral part of our business. All of our drivers have passed national background checks, have been fingerprinted, and have passed safety tests. We purchase vehicles that are noted for safety and they are maintained primarily by the manufacturer. We replace tires before they achieve minimum tread depth because newer tires provide both better ride comfort and increased safety. These are just some of the ways we keep you safe. If you have any specific concerns, we invite you to contact us.

If you are unsatisfied in any way, please call one of the owners (John Waara or Brad Stevens) at 512/765.4410.

First things first ... we don't do business like most limousine companies. Therefore, we are not actively looking for farm-in and farm-out partners.